The following Terms of Service Agreement is applicable to all EzSMSPro users/visitors. Prior to accessing or utilizing any services provided by EzSMSPro through https://www.EzSMSPro.com or the mobile app, please review the important terms outlined below. By accessing or using the services, you acknowledge that you have carefully read and understood the terms listed, and you agree to abide by them. If you have any inquiries regarding these Terms of Service, please contact us at [email protected].
EzSMSPro does not offer refunds under any circumstances, including for Failed SMS, Account Blocks, or unused wallet balances. Once a transaction is initiated by the user and money is added to the EzSMSPro wallet, no refunds will be provided to the user's bank account in the future. All balances in the EzSMSPro wallet can only be used for sending Bulk SMS. Our system operates on a submission basis, meaning you need to pay for each SMS processed from the EzSMSPro website/app, including Failed SMS (Blocked numbers are not chargeable). No refunds are offered for blocked accounts.
EzSMSPro adheres to all regulations set forth by TRAI (Telecom Regulatory Authority of India), and these rules apply to all EzSMSPro users. By using EzSMSPro services, users agree to the following terms: EzSMSPro reserves the right to change the price of SMS without prior notification. EzSMSPro may require users to complete DLT Registration as per TCCCPR, 2018 for sending Bulk SMS. Accounts may be blocked (without refund) if users are not registered on the DLT platform. EzSMSPro may request company documents to verify account ownership. Failure to provide such documents may result in account blocking (without refund). Integration assistance for SMS API is not provided by EzSMSPro; users must integrate the API themselves into their software/website. EzSMSPro reserves the right to change terms and conditions at any time without notice. EzSMSPro is permitted to store all user data, sent messages, and activity on the website/app, and no data will be deleted upon user request for security reasons. Upon signup, EzSMSPro may send alerts, notifications, or emails to registered users. Users must provide true, accurate, current, and complete information during registration. Failure to do so may result in account disabling or termination without notice or refund. Users agree to receive SMS notifications from EzSMSPro, even if they are on the Do Not Disturb (DND) list. Users can register their number in the "block your number (DND)" feature to opt-out of receiving SMS from EzSMSPro. Users are responsible for maintaining the confidentiality of their account and password and accept responsibility for all activities that occur under their account. Usage of any automated entry methods not deemed legitimate by the Website will result in void earnings and account suspension. Users are obligated to pay all charges determined by local and national governments, including additional charges such as Tax (GST) mentioned on the website, which are mandatory for each transaction. Users utilizing EzSMSPro services and experiencing any financial or physical loss acknowledge that EzSMSPro, its affiliates, officers, employees, and representatives are not liable for such losses.
Each EzSMSPro user is solely responsible for all actions occurring from their account, including the content of transmitted messages. The use of the SMS service is subject to the following Terms of Service. Any illegal use of the SMS service is strictly prohibited. Users are responsible for all SMS sent from their account. EzSMSPro will not be liable for any claims arising from third parties due to user-sent SMS content. Users guarantee that SMS content always respects fundamental human rights and complies with Intellectual Property Right laws. EzSMSPro may verify accounts by requesting personal and company government ID proof to prevent SPAM SMS. Accounts may be blocked without refund if users cannot provide the required documents. As per TRAI rules, EzSMSPro does not allow sending promotional or marketing SMS from the 'Service Implicit' category. EzSMSPro reserves the right to block templates or accounts (without refund) for violations. EzSMSPro may block any DLT approved sender ID or content template that violates TCCCPR, 2018, and does not allow DLT approved messages containing certain content. Accounts may be blocked without refund for non-compliance. Upon receiving DND complaints for DLT approved SMS, EzSMSPro reserves the right to take action, including blocking templates or accounts (without refund). Delivery reports for numeric sender IDs will not be provided as per TCCCPR, 2018. SMS sending from Bulk SMS (promotional or service), Quick SMS route will be manually approved before sending. EzSMSPro reserves the right to reject messages and require DLT registration for Bulk SMS, Quick SMS route. Accounts may be blocked without refund for non-compliance. EzSMSPro does not allow SMS containing abusive, sexual, racist, discriminatory content, or harassment. Users sending such SMS will be responsible, and legal action may be taken, including account suspension (without refund). Users accept that the service is intended for professional and business use only and agree not to use it for certain purposes, including sending prohibited content. Users agree not to engage in activities that violate laws, regulations, or the rights of others. Users acknowledge that EzSMSPro delivers SMS via major telecom operators and can only influence delivery within technical constraints. SMS may fail for some numbers or areas, and no refunds are provided for failed SMS. Users are responsible for the privacy and security of their account credentials and agree to be legally bound by all activities conducted through their account. EzSMSPro does not guarantee the availability or performance of the service and is not liable for transmission delays or message failures. No refunds are provided for undeliverable messages. EzSMSPro reserves the right to exclude users from using the service and considers all purchases as final, in compliance with the no refund policy. The SMS account balance is non-refundable and does not accrue interest. SMS must be used within the validity period from the date of purchase. Users shall indemnify and reimburse EzSMSPro for any liabilities, costs, losses, or damages arising from a breach of contract. Users agree not to dispute EzSMSPro's pricing, policy, service, or features.
Upon signup, EzSMSPro may request profile verification documents (e.g., PAN card) to verify user identity and address. These documents are required before using EzSMSPro services. Users agree that if they engage in abuse, misleading, illegal, or scam activities, EzSMSPro may share documents with government organizations. If users cannot provide correct documents, EzSMSPro reserves the right to permanently block accounts (without refund). Users also agree that uploaded documents will not be deleted from EzSMSPro servers, nor can users request their deletion.
These terms and conditions are governed by the laws of India and Delhi. In case of any disputes, the courts of Agartala shall have jurisdiction.
All EzSMSPro logos, data, images, information, texts, programs, and advertisements placed on the site are registered trademarks of EzSMSPro and are subject to copyright laws. Any unauthorized usage by third parties is prohibited.
Once signed up, EzSMSPro does not allow account deletion. However, users can disable their accounts, freezing data and access. EzSMSPro will not delete disabled account data/logs for security reasons, including user personal information.